Golden Wok by PH Privacy Policy
Last updated: 12-02-2026
This Privacy Policy describes how Golden Wok by PH (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from the Site, or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. When we do, we will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information we collect varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect to communicate with you, provide our Services, comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users.
When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information you directly submit to us through our Services may include:
- Basic contact details such as your name, address, phone number, and email address
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
- Account information including your username, password, and security questions
- Shopping information including the items you view, add to your cart, or save
- Customer support information including any information you provide when contacting us
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may limit your ability to use certain features.
Information We Collect Automatically (Cookies and Usage Data)
We automatically collect certain information about your interaction with our Services (“Usage Data”). This may include:
- Device information
- Browser information
- IP address
- Network connection information
- Information about how you use our Site
We collect this information using cookies, pixels, and similar tracking technologies (“Cookies”).
We use Cookies to power and improve our Site, remember your preferences, analyze site performance, and understand user interaction. Most browsers automatically accept cookies, but you can adjust your browser settings to remove or reject them. Please note that disabling cookies may affect functionality of the Site.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our website and services
- Payment processors that collect payment details (such as credit or debit card information and billing address) to process your transactions
- Analytics and advertising providers
Any information obtained from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their privacy practices.
How We Use Your Personal Information
We use your personal information for the following purposes:
Providing Products and Services
To process payments, fulfill orders, send order confirmations and updates, manage accounts, arrange shipping, process returns, and enable reviews.
Marketing and Advertising
To send promotional emails, text messages, or mail communications and to show relevant advertisements. This may include tailoring advertisements based on your interaction with our Site.
Security and Fraud Prevention
To detect, investigate, or prevent fraudulent, illegal, or malicious activity. You are responsible for maintaining the confidentiality of your account credentials.
Customer Communication
To provide customer support, respond to inquiries, and improve our Services.
How We Disclose Personal Information
We may disclose your personal information to third parties in certain circumstances, including:
- Vendors and service providers who perform services on our behalf (such as payment processing, shipping, IT services, analytics, and customer support)
- Business and marketing partners
- Affiliates within our corporate group
- Legal authorities when required to comply with applicable law
- In connection with a business transaction such as a merger or bankruptcy
In the past 12 months, we have disclosed the following categories of personal information:
- Identifiers (such as contact details and account information)
- Commercial information (such as order and shopping information)
- Internet activity (such as usage data)
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
Our Services may allow you to post reviews or other public content. If you choose to submit content to public areas of the Site, that content may be accessible to others.
We are not responsible for the privacy or security of information you choose to make public.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.